Booking Policy
At Grand Moroccan Journey, we create private and tailor-made travel experiences across Morocco.
To ensure transparency, comfort, and a smooth booking process, please read our policy below before confirming your tour.
Booking Confirmation
A reservation is considered confirmed only after receipt of the required deposit payment.
In most cases, a deposit of 30% of the total tour price is required to secure the booking.
This deposit allows us to reserve accommodations, transportation, local guides, desert camps,
and other travel services included in your itinerary.
and the main details of your journey.
Payment Terms
The remaining balance is generally payable before arrival in Morocco or upon arrival,
depending on the specific tour arrangement and included services.
Accepted payment methods and full payment instructions will be clearly communicated during the booking process.
Full payment must be completed within the agreed timeframe to ensure the smooth organization of your tour.
Cancellation Policy
Because many tour services are reserved in advance with hotels, transport providers, desert camps,
and other trusted partners, cancellation terms may vary depending on the services booked.
- Cancellations made more than 30 days before arrival may be eligible for a partial refund.
- Cancellations made less than 30 days before arrival may result in partial or full loss of the deposit.
Any applicable cancellation fees will always be communicated clearly and transparently.
No-Show Policy
In the event of a no-show — meaning failure to arrive for the scheduled tour without prior notice —
the booking will be considered canceled and the full amount paid may be non-refundable.
Changes to Itinerary
Grand Moroccan Journey reserves the right to make minor changes to the itinerary when necessary due to
weather conditions, road conditions, safety concerns, or operational requirements.
Any modifications will always aim to preserve the quality, comfort, and spirit of the travel experience.
Travel Insurance
We strongly recommend that all travelers obtain comprehensive travel insurance before their trip.
- Trip cancellation
- Medical expenses
- Travel delays
- Loss of personal belongings
Travel insurance offers important protection in case of unexpected events before or during your stay in Morocco.
Responsibility
Grand Moroccan Journey acts as an organizer of travel services including transportation, accommodation,
guided experiences, and tailor-made itineraries throughout Morocco.
While we carefully work with trusted local partners, we cannot be held responsible for delays, cancellations,
itinerary changes, or service disruptions caused by circumstances beyond our control, including but not limited to:
- Weather conditions
- Transportation disruptions
- Strikes or governmental actions
- Natural events or force majeure situations
In all such cases, our team will always do its best to assist travelers and provide suitable alternatives whenever possible.
